Frequently Asked Questions

SHIPPING & HANDLING


SHIPPING ~ Unless otherwise stated, shipping costs for the Continental U.S. are included in the cost of the painting. I ship within 1 to 3 business days after payment has cleared. I ship via UPS for both Continental U.S. and international. LOCAL PURCHASES - Pickup may be arranged to avoid shipping charges.

TRACKING ~ Your painting’s tracking information is sent via email as soon as your painting is shipped.

PACKING & INSURANCE ~ In addition to following the strictest guidelines on packaging artwork for shipping, all paintings are backed by UPS’s Pack & Ship Guarantee. Shipping insurance is included. INTERNATIONAL COLLECTORS ~ Please CONTACT me for shipping options. Please leave your country and zip code so I can get you an accurate quote. FREIGHT SHIPPING – For any painting larger than 36 x 36”, the collector pays for freight shipping and packaging. My freight paintings are professionally crated using special art boxes or wooden crates. I am happy to answer any additional freight related questions. Please contact me through the CONTACT page. SIGNATURE REQUIRED ~ All paintings valued at or above $499.00 require a signature upon arrival for your added protection. If you would like me to add or remove signature required, kindly leave a message when checking out.

PHONE NUMBER REQUIRED ~ A contact number is required when checking out in the very rare occasion UPS has an issue when delivering your artwork. Rest assured your phone number will never be used for any other purpose besides delivering your items. IF YOUR PAINTING IS DAMAGED DURING SHIPPING ~ If you receive a damaged painting the damaged box must be saved so I can immediately file a claim with the shipping company. If the box appears damaged, please take a photo before opening. If the painting is damaged, photos will also need to be taken so that I can file the claim. All of my paintings are fully insured. Full refunds are given if a painting is damaged during shipping.




CERTIFICATE OF AUTHENTICITY


Every painting comes with a Digital Certificate of Authenticity (COA), which is a permanent digital record for a painting. Each certificate is linked to a detailed provenance record and stored on the blockchain. Blockchain technology lets us create permanent certificates that can be publicly verified while still protecting the privacy of owners, buyers, and sellers. It is a public record, so anybody can verify the existence of a certificate and check provenance instantly if they have access to the certificate, but the identity of key parties and transactional details can be kept out of public view. And because the blockchain is tamper-proof, once a certificate has been registered or an update recorded, that record is permanent and will live forever. Each COA includes the Title of the painting, Production Date, Medium, Dimensions, it’s location on the blockchain, photos, and the artist’s signature, verifying the authenticity of the piece. These certificates are used by leading galleries, artists, and auction houses. They meet widely accepted standards for artwork classification by museums and cultural organizations (CIDOC-CRM, LIDO, Object ID compliance). Certificates can be easily printed for your records or shared with others to prove ownership or verify provenance. Once a painting is purchased you will receive an email invitation to accept the COA transfer using Verisart. Then, all you need to do is create a free account and accept the COA through the Verisart website.




EXCHANGES / RETURNS / STORE CREDIT


NON-COMMISSIONED PAINTINGS ~ If you do not love your painting, you may return it to me for a refund or exchange it for a store credit. Please contact me within 5 days of receiving your painting for your return confirmation.

Buyer pays return shipping costs. All returns must be shipped back to me fully insured with a tracking number. Paintings must be returned in the same condition as it arrived to you in.
COMMISSIONED PAINTINGS ~ There are no returns on commissioned paintings. I am committed to creating a painting that you love and will work with you until you are satisfied.




COMMISSIONED PAINTINGS


TIME FRAME ~ Please CONTACT me for an estimated time frame for a commissioned painting. Considerations would be the size of the painting, and whether there are other commissions in the queue.

STATUS ~ I am in contact with you during the painting process with updates. Once a painting is finished a final photo is sent to you for approval. Once approved and the painting is dry, I will send you the tracking information on your painting.




RIGHTS TRANSFERRED


DO I OWN THE RIGHTS MY PAINTING ~ No. The artist reserves all rights including any and all publishing and reproduction rights. The image is not to be re-distributed, copied, imitated, or misappropriated in any way. Please reference the Visual Artists Rights Act available through the US Library of Congress and International Copyright Law.




PRIVACY POLICY & LEGAL


Privacy Policy Your privacy is important to us. It is k.b.fetsko Creative's policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you, including across our website, https://www.kbfetsko.com, and other sites we own and operate. This policy is effective as of January 1, 2021 and was last updated on June 30, 2021. Information We Collect Information we collect includes both information you knowingly and actively provide us when using or participating in any of our services and promotions, and any information automatically sent by your devices in the course of accessing our products and services. Log Data When you visit our website, our servers may automatically log the standard data provided by your web browser. It may include your device’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, other details about your visit, and technical details that occur in conjunction with any errors you may encounter. Please be aware that while this information may not be personally identifying by itself, it may be possible to combine it with other data to personally identify individual persons. Personal Information We may ask for personal information which may include one or more of the following:

  • Name
  • Email
  • Mailing Address
Legitimate Reasons for Processing Your Personal Information We only collect and use your personal information when we have a legitimate reason for doing so. In which instance, we only collect personal information that is reasonably necessary to provide our services to you. Collection and Use of Information We may collect personal information from you when you do any of the following on our website: sign up to receive updates from us via email or social media channels, use a mobile device or web browser to access our content, contact us via email, social media, or on any similar technologies. When you mention us on social media. We may collect, hold, use, and disclose information for the following purposes, and personal information will not be further processed in a manner that is incompatible with these purposes: We may collect, hold, use, and disclose information for the following purposes, and personal information will not be further processed in a manner that is incompatible with these purposes: to contact and communicate with you. Please be aware that we may combine information we collect about you with general information or research data we receive from other trusted sources. Security of Your Personal Information When we collect and process personal information, and while we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification. Although we will do our best to protect the personal information you provide to us, we advise that no method of electronic transmission or storage is 100% secure, and no one can guarantee absolute data security. We will comply with laws applicable to us in respect of any data breach. You are responsible for selecting any password and its overall security strength, ensuring the security of your own information within the bounds of our services. How Long We Keep Your Personal Information We keep your personal information only for as long as we need to. This time period may depend on what we are using your information for, in accordance with this privacy policy. If your personal information is no longer required, we will delete it or make it anonymous by removing all details that identify you. However, if necessary, we may retain your personal information for our compliance with a legal, accounting, or reporting obligation or for archiving purposes in the public interest, scientific, or historical research purposes or statistical purposes. Children’s Privacy We do not aim any of our products or services directly at children under the age of 13, and we do not knowingly collect personal information about children under 13. Disclosure of Personal Information to Third Parties We may disclose personal information to a parent, subsidiary, or affiliate of our company third party service providers for the purpose of enabling them to provide their services, for example, IT service providers, data storage, hosting and server providers, advertisers, or analytics platforms, our employees, contractors, and/or related entities, our existing or potential agents or business partners, sponsors or promoters of any competition, sweepstakes, or promotion we run courts, tribunals, regulatory authorities, and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise, or defend our legal rights third parties, including agents or sub-contractors, who assist us in providing information, products, services, or direct marketing to you third parties to collect and process data. International Transfers of Personal Information The personal information we collect is stored and/or processed where we or our partners, affiliates, and third-party providers maintain facilities. Please be aware that the locations to which we store, process, or transfer your personal information may not have the same data protection laws as the country in which you initially provided the information. If we transfer your personal information to third parties in other countries: (i) we will perform those transfers in accordance with the requirements of applicable law; and (ii) we will protect the transferred personal information in accordance with this privacy policy. Your Rights and Controlling Your Personal Information You always retain the right to withhold personal information from us, with the understanding that your experience of our website may be affected. We will not discriminate against you for exercising any of your rights over your personal information. If you do provide us with personal information you understand that we will collect, hold, use and disclose it in accordance with this privacy policy. You retain the right to request details of any personal information we hold about you. If we receive personal information about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time. We will provide you with the ability to unsubscribe from our email-database or opt out of communications. Please be aware we may need to request specific information from you to help us confirm your identity. If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us using the details provided in this privacy policy. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading, or out of date. If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint. Use of Cookies We use “cookies” to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer, and accesses each time you visit, so we can understand how you use our site. This helps us serve you content based on preferences you have specified. Limits of Our Policy Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices. Changes to This Policy At our discretion, we may change our privacy policy to reflect updates to our business processes, current acceptable practices, or legislative or regulatory changes. If we decide to change this privacy policy, we will post the changes here at the same link by which you are accessing this privacy policy. If required by law, we will get your permission or give you the opportunity to opt in to or opt out of, as applicable, any new uses of your personal information. Contact Us For any questions or concerns regarding your privacy, you may contact us using the following details: Kym Fetsko
kbalzart@gmail.com